FAQ
Common questions.
Everything about buying digital products, delivery, refunds and licenses.
What kind of products can I buy on BuyOnlyOne?
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Digital only: templates and UI kits, ebooks and courses, software and plugins, presets and 3D asset packs. Nothing physical, nothing that ships in a box.
How are products delivered?
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One of three ways, depending on the product: an instant download link in your library, a secure link sent to your email, or a unique license key revealed after checkout.
What payment methods do you accept?
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Card (via Stripe), PayPal and Revolut. All checkout traffic is encrypted end-to-end and we never see your card number.
Can I get a refund?
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Yes — within 7 days of purchase. Just contact us and we'll issue the refund. No forms, no interrogation. Refunds may be denied if the file was clearly downloaded and used extensively.
Do I get free updates?
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When a maker ships a new version, it lands back in your library at no extra cost.
How do auctions work here?
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A small share of listings are auctions — mostly limited-edition assets and time-boxed drops. Place a bid, watch the countdown. Anti-snipe extends the closing time if a bid lands in the final 2 minutes so no one can steal it in the last second.
Can I sell my own digital work?
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Yes — apply on the Sell your work page. We review every applicant. We take a small commission per sale; you keep the majority.
Do I own what I buy?
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You own a license to use the product per its stated terms. Files are yours to keep. You can't resell or redistribute unless the maker's license specifically allows it.
Didn't find your answer?
Reach us at office@buyonlyone.com — we reply within one business day.
Or send us a note →